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Customer Service Associate (Cold Storage)

QUALIFICATIONS:

  • Candidate must have at least a Bachelor’s Degree in Logistics Management, Warehouse Management, Business Management, or equivalent
  • At least 3-5 years of working experience in cold storage warehouse operations
  • Knowledgeable in Office Applications
  • Willing to work in Meycauayan, Bulacan

RESPONSIBILITIES:

  • Manage accounts of customers and ensure exceptional customer service
  • Handle incoming ang outgoing requests from customers (e.g. scheduling of delivery and pick-up)
  • Establish and manage billing processes and activities (e.g. generating invoices, processing of payment, and resolving any billing discrepancies)
  • Coordinate with the warehouse team to fulfill customer requests for incoming and outgoing delivery and pick-up
  • Maintain accurate and up-to-date records of customer interactions, requests, and transactions in the ERP system
  • Provide proactive communication to customers regarding job order status updates, potential delays, and any other relevant information
  • Collaborate with internal teams, such as operations and logistics to address customer needs, resolve inquiries, and optimize overall service delivery
  • Handle customer complaints or concerns promptly and professionally and provide appropriate solutions to maintain string customer relationships
  • Identify opportunities for process improvements and suggest solutions to enhance the efficiency and effectiveness of client services operations
  • Stay updated on industry trends, product knowledge, and company policies to effectively address customer inquiries and provide accurate information
Job Category: Warehousing
Job Type: Full Time
Job Location: Meycauayan Bulacan

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